Privacy Policy.

MedexClinic ("we", "us", "our") respects your privacy and is committed to protecting it. This policy explains what information we collect on the medexclinic.com website, how we use it, and the rights you have over it.

1. Information we collect

• Information you give us — name, email address, phone number, and any details you submit through contact forms, appointment-request forms, or when you call our office.
• Automatic information — IP address, browser type and version, device type, pages visited, time on page, referrer URL, and cookies used for analytics, security, and site functionality.
• Information from your visit — when you become a patient at MedexClinic, we collect medical history, insurance, identification, and other information necessary to provide care, in accordance with HIPAA and Florida law.

2. How we use information

• To respond to your inquiries and schedule appointments.
• To provide and improve medical care to our patients.
• To improve our website, content, and services.
• To send appointment reminders, follow-ups, and limited service-related communications.
• To comply with legal obligations and respond to lawful requests.
• To detect and prevent fraud, security incidents, and abuse of our website.

3. HIPAA & protected health information

Information submitted through public-facing forms on this website is not treated as protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA) until you become an established patient and we obtain proper consent. Once you become a patient, your health information is governed by our separate Notice of Privacy Practices, which we will provide at your first visit.

Please do not submit sensitive medical details, diagnoses, or specific treatment questions through this website. For confidential medical communication, please call our office at (904) 444-2903 or speak with our team in person.

For substance-use treatment records, MedexClinic also complies with 42 CFR Part 2, which provides additional confidentiality protections beyond HIPAA.

4. Cookies, analytics & advertising tools

We use cookies and similar technologies to operate the site, remember your preferences, and measure how visitors use the site. You can review what cookies we use in our Cookie Policy.

Specifically, this website uses the following third-party services from Google LLC:

• Google Analytics 4 — to understand aggregate, de-identified traffic and how visitors use the site.
• Google Ads conversion tracking — to measure the effectiveness of our advertising (for example, whether an ad led to a booking or contact form submission).

These tools may set cookies and process device/usage data. Their use is governed by Google's Privacy Policy. We have implemented Google Consent Mode: analytics and advertising storage are set to “denied” by default and are only enabled if you accept cookies through our consent banner. You can change your choice at any time by clearing this site's cookies, and you can opt out of personalized advertising via Google Ads Settings or aboutads.info.

5. Health information & advertising

We do not use any health condition, diagnosis, treatment interest, or other sensitive personal information to target or personalize advertising, and we do not create advertising or remarketing audiences based on the specific health service pages you view. We do not sell your personal information, and we do not share personally identifiable information (such as your name, email, or phone number) with advertising networks. Please do not submit sensitive medical details through this website; the contact and booking forms are for general inquiries and scheduling only.

This site may also display advertising served by Google AdSense or other ad networks only if expressly enabled in the future; if it is, third-party vendors including Google may use cookies to serve ads based on prior visits, subject to the consent and opt-out choices described above.

6. Third parties

We do not sell your personal information. We may share limited data with vetted service providers who help us operate the site and clinic — including hosting, analytics, email, SMS appointment reminders, and electronic health records — under contracts that require them to protect your information and use it only for the agreed purpose.

We may disclose information when required by law, court order, or to protect the safety of patients, staff, or the public.

7. Data retention

We retain personal information only as long as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are retained in accordance with Florida state law and federal regulations.

8. Your rights

You may request:

• Access to the personal data we hold about you.
• Correction of inaccurate or outdated personal information.
• Deletion of personal data, subject to legal retention requirements.
• A copy of your medical records (subject to verification and applicable fees).
• That we stop using your contact information for marketing communications.

To exercise any of these rights, contact our office at (904) 444-2903 or info@medexclinic.com. We will respond within a reasonable timeframe and consistent with applicable law.

9. Children's privacy

This website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Security

We use industry-standard administrative, physical, and technical safeguards to protect the information you share with us. However, no method of transmission over the internet or electronic storage is 100% secure. Please use discretion when sharing information online.

11. Changes to this policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Material changes will be posted on this page; continued use of the site after changes means you accept the revised policy.

12. Contact us

Questions about this Privacy Policy or how we handle your information?

• Email: info@medexclinic.com
• Phone: (904) 444-2903
• Mail: MedexClinic, 9551 Baymeadows Rd, Suite 6, Jacksonville, FL 32256